Incorrect invoice letter. See full list on lettersinenglish. Feb 24, 2025 · Before you write a formal letter to the company, call the contact number listed on the invoice to rule out simple error. This communication, often delivered via letter, aims to clearly and professionally highlight the discrepancies found within a received invoice, providing concrete evidence and requesting a corrected version. Explain the error, if appropriate. It is an essential communication tool that demonstrates your business’s accountability and commitment to customer satisfaction. Dec 10, 2024 · Learn how to write an effective and professional informing letter when you receive an incorrect invoice, including what information to include and steps to take. An apology letter for incorrect billing is a formal letter that you send to a customer or client to apologize for billing them incorrectly. Words such as "oversight" and "error" help keep the mistake a minor issue. com Make your apology brief and to the point. Aug 23, 2015 · [State nature of mistake, citing and enclosing supporting documents, Please check your records and inform me if I am incorrect anywhere. I request that you send me an updated invoice at your earliest convenience so that we may process your payment. Admit that the customer is right. Sincerely, [Name & Signature]. Sincere, well-worded apologies can generally satisfy the customer. Be calm and courteous on the phone, and state that you have a question about the invoice you received. Focus on actions taken to correct the error. Allow the company's representative to explain the invoice to you. ezjtk aomdi aoxrs nefhm geqta qfvdx ipkeh gvj vecy axenr